New Luck takes your personal data extremely seriously. This policy clearly outlines what information we collect, why we collect it, and how we keep it protected.
Our Core Commitments: New Luck never sells your personal data to third parties. Your privacy is at the core of everything we do.
New Luck (https://newluck.win) — one of Bangladesh's most popular online gaming platforms. We believe you should have full control over your personal information. This privacy policy transparently explains what data New Luck collects, why we collect it, how we use it, and how we keep it secure.
This policy applies to New Luck's website, mobile app, and all other digital services. By using our platform, you are considered to have consented to this privacy policy. We will notify you in a timely manner of any changes.
If you have any questions, please reach out to our Data Protection Team. We're happy to assist you in English.
New Luck collects several types of information. Details are outlined below:
A) Information you provide directly:
B) Automatically Collected Information:
The information we collect is used for the following purposes:
| Purpose | What Data Is Used | Legal Basis |
|---|---|---|
| Account Management | Name, email address, mobile number | Contract Execution |
| Payment Processing | Payment Method Details | Contract Execution |
| Identity Verification (KYC) | Government-Issued ID | Legal Obligation |
| Fraud Prevention | Transaction & IP Information | Legitimate Interest |
| Customer Support | Contact Details & History | Contract Execution |
| Advertising & Promotions | Preferences & Usage Patterns | Consent |
If you no longer wish to receive promotional messages, you can opt out at any time from your account settings.
New Luck never sells your data to third parties. However, in certain limited circumstances, information may be shared:
Sale Prohibited: New Luck does not sell your data to any advertiser, data broker, or commercial entity — this is a core principle we never compromise on.
New Luck uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
You can delete or block cookies at any time through your browser settings. However, blocking essential cookies may cause certain features to stop working.
New Luck uses the highest technical standards to protect your data:
New Luck servers are hosted in secure data centers. Every transaction is completed over encrypted channels. That said, no internet connection can guarantee 100% security, and we encourage all users to stay vigilant.
In the Event of a Data Breach: In the event of a data breach, New Luck will notify affected members within 72 hours and take immediate action.
As a New Luck member, you have several important rights regarding your personal data:
You have the right to view any information we hold about you.
You may request corrections to any inaccurate or outdated information.
In certain circumstances, you may request that your information be deleted.
You may object to the processing of your information in certain circumstances.
You may request a download of all data we hold about you.
In certain circumstances, you may request that the processing of your information be restricted.
To exercise any of these rights, please contact our support team. New Luck will respond to your request within 30 days.
Different types of information are retained for different periods:
After the applicable retention period, your data is securely deleted or anonymised so that you can no longer be identified.
New Luck is strictly restricted to users aged 18 and above. We do not collect — and will never collect — data from minors.
If parents suspect their child is using New Luck, please contact our support team immediately. We will take prompt action.
New Luck may update this privacy policy from time to time. When significant changes are made:
Current Version: This privacy policy became effective on 1 January 2026.
For any privacy-related questions or requests, please contact our Data Protection Team:
Our Data Privacy Officer reviews every request with care and provides a formal response within 30 days.
This isn't just policy on paper — New Luck lives up to this commitment every single day.
All your data travels through the highest-grade encryption — the same standard used by banks.
New Luck never sells your data to advertisers or data companies. That is our commitment — no exceptions.
Every three months, independent security experts review new luck's systems. Any vulnerabilities identified are addressed immediately.
Opt out of marketing messages, download your data, or delete your account — all from your account settings, entirely in your control.
No complex legal jargon — this policy is written in plain, straightforward English. You'll know exactly what we do with your information.
New Luck has a dedicated data protection team focused solely on privacy matters, reporting directly to senior management.