New Luck Terms and Conditions — Complete Guide to Using the Platform

New Luck (hereinafter referred to as "we", "us", or "the Platform") is an internationally licensed online gaming and betting platform. These Terms and Conditions constitute a legally binding agreement between New Luck and its users.

These Terms and Conditions have been drawn up in accordance with the applicable laws of Bangladesh and all other countries in which New Luck operates. New Luck reserves the right to amend or update these Terms and Conditions at any time. Any changes will be clearly communicated on the platform, and registered members will receive a notification.

The following requirements must be met to open and use an account on New Luck:

• You must be 18 years or older must be.
• Online gaming must not be prohibited by law in the country from which you are playing.
• Each individual is only One Account can be created.
• All information provided at registration must be accurate and truthful.
• Your mobile number and email address must not be shared with anyone else.

A valid mobile number and password are required at registration. New Luck may conduct identity verification (KYC) at any time, which may require a copy of a government-issued ID, driving licence, or passport.

You are solely responsible for the security of your account. New Luck will never ask for your password.

If you notice any unauthorized access to your account, contact the New Luck support team immediately. You are responsible for all activity on your account unless you have reported a security breach in a timely manner.

New Luck accepts deposits via popular mobile banking methods in Bangladesh. Important information regarding deposits:

• Minimum Deposit: BDT 50
• Maximum Deposit: per day BDT 5,00,000
• Accepted payment methods: bKash, Nagad, Rocket, Bank Transfer
• Deposits are generally Instant is processed
• Deposits from third-party accounts are not accepted

New Luck only accepts deposits from a payment method registered in your own name. Deposits may be held if identity verification has not been completed.

To withdraw your winnings, you must follow New Luck's withdrawal policy:

• Minimum Withdrawal: BDT 200
• Maximum Withdrawal: per day BDT 10,00,000
• Typical Processing Time: 15 minutes – 24 hours
• Withdrawals will only be processed to an account registered in your own name
• KYC verification may be required before your first withdrawal

New Luck reserves the right to flag irregular activity or block suspicious withdrawals. In such cases, additional verification may be required.

New Luck regularly offers a variety of bonuses and promotions. Please familiarize yourself with the following terms before using any bonus:

Each bonus has its own validity period, wagering requirements, and maximum bet limit. New Luck reserves the right to cancel any bonus if misuse is detected.

The following general rules apply to all betting and gaming on New Luck:

• Once a bet has been placed, it cannot be changed or cancelled (except via cash-out).
• If a game is interrupted due to a technical issue, New Luck will determine the outcome of any bets already placed based on recorded data.
• If a fault is found in the game software, bets and winnings placed during the period of the fault may be voided.
• New luck's decision is final regarding any odds changes in Sports Betting.
• New Luck is not responsible for any missed opportunities in live betting due to loss of internet connection.

All games on New Luck use certified Random Number Generators (RNG) and are regularly audited by independent third parties.

The following activities are strictly prohibited on New Luck:

• Any form of fraud, deception, or manipulation.
• Using bots, automated scripts, or hacking tools on the software.
• Using the platform for money laundering or any form of illegal financial activity.
• Unauthorized access to another member's account.
• Creating multiple accounts to take advantage of bonus offers.
• Accessing the platform via VPN or proxy from restricted countries or regions.

New Luck is firmly committed to responsible gaming. We keep the mental well-being and financial safety of every member at the forefront of everything we do.

Our Responsible Play You can find more details on the page and access information on professional support organisations.

New Luck takes the privacy of your personal information extremely seriously. Our full Privacy Policy Here will be available.

• Your personal information is never sold to third parties.
• All data is secured with SSL encryption.
• Information may be disclosed upon request by legal authorities.
• All information collected for KYC verification is stored on secure servers.

New Luck reserves the right to suspend or close accounts under the following circumstances:

• If evidence of a breach of the Terms & Conditions is found.
• Required KYC documents have not been submitted.
• Account has been inactive for an extended period (more than 12 months).
• If there is suspicion of money laundering or fraud.

A maintenance fee may be deducted monthly from balances held in inactive accounts. Members may request account closure at any time.

For any dispute or complaint, please contact the New Luck support team in the first instance. We aim to resolve all complaints within 72 hours.

If a dispute cannot be resolved directly with New Luck, it may be escalated to the licensing authority. New Luck's decision shall be final on any matter relating to these Terms and Conditions, though members retain the right to pursue legal remedies.