New Luck believes gaming is purely for entertainment. We want every member to play with a healthy mindset. On this page, you'll find all our protective tools and support resources.
Need help? Contact our support team right now.
Responsible Gaming means participating in online gaming or betting in a way that has no negative impact on your life, family, or finances. New Luck treats this as its highest priority.
Online gaming is growing rapidly in Bangladesh, with millions of people playing on various platforms every day. Most play for fun, relaxation, or to add a little extra excitement to watching cricket. That's perfectly normal. For some people, however, gaming can gradually shift from a hobby into an addiction.
New Luck never wants any member to find themselves in that situation. That's why we've built multiple protective tools and ensured access to professional support. Responsible Gaming isn't just a policy — it's at the very core of New Luck's business philosophy.
Remember: Gaming should be an enjoyable part of life — not life itself. Set a budget, set a time limit, and always play with a mindset prepared to accept losses.
There are certain warning signs that indicate gaming may be getting out of hand. If you notice any of these in yourself or a family member, seek help right away:
Don't wait if you notice these signs. This is not a sign of weakness — reaching out for help takes courage. Speak with our support team or a professional counsellor.
Ask yourself the questions below. If two or more of your answers are "Yes," it's time to seek help:
If you answered "Yes" to two or more questions, contact the New Luck support team right away or consider self-exclusion.
To help keep your gaming experience safe, New Luck has developed multiple tools — all completely free and available to use at any time:
Set a maximum limit on your daily, weekly, or monthly deposits. Lowering a limit takes effect immediately; increasing one takes 24 hours.
Decide in advance how long you'll play in one session. You'll receive an alert when time is up, and you'll be logged out automatically.
At set intervals, a reminder will appear on screen showing how long you've been playing and how much you've won or lost.
If you need a short break, temporarily suspend your account for anywhere from 1 day to 6 weeks.
Close your account for an extended break — from 6 months up to permanently. Reversing this decision requires a formal process.
Set a loss limit in advance — once you've lost that amount in a given period, play stops automatically.
Setting limits on New Luck is simple. Log in to your account → Settings → navigate to the Responsible Gaming section. Below is a comparison of the different limit options:
| Limit Type | Time to Take Effect | Rules for Changes | Recommendation |
|---|---|---|---|
| Daily Deposit | Immediate | Decrease: immediate; Increase: after 24 hours | Within 5% of monthly salary |
| Weekly Deposit | Immediate | Decrease: immediate; Increase: after 7 days | Within 15% of monthly salary |
| Session Time | From the next session | Changeable at any time | Maximum 2 hours of play per day |
| Loss Limit | Immediate | Decrease: immediate; Increase: after 7 days | Within 10% of monthly salary |
| Cooling-Off | Immediate | No changes until the period ends | Use when needed |
Important: Lowering a limit always takes effect immediately. Increasing a limit, however, is intentionally delayed — to prevent impulsive decisions made in anger or under emotional pressure.
Self-exclusion allows you to voluntarily close your account for a set period. During this time, you will not be able to log in, you will receive no marketing messages, and you will not be able to open a new account.
Once self-exclusion begins: Your account will not be reactivated before the period expires. Permanent self-exclusion requires strict verification before the account can be reinstated.
Contact the support team to set up self-exclusion, or do it directly through your account settings.
A few simple habits will keep your gaming experience enjoyable and safe at all times:
If you or someone you know is struggling with a gaming addiction, please reach out for help. Asking for help isn't a sign of weakness — it takes real courage.
You can seek help in complete confidence. New Luck fully respects your privacy.
More than words — New Luck lives up to this commitment every single day.
KYC verification is mandatory at registration and before your first withdrawal. Accounts found to belong to users under 18 will be closed immediately.
Our system automatically detects unusual gaming patterns and alerts the member when necessary.
Our support team undergoes regular responsible gaming training so they can provide members with the right assistance.
New Luck never targets minors with advertising and does not run misleading promotions promising "guaranteed wins".
When needed, we can connect you with mental health professionals and gaming addiction counselors.
You will receive no promotional messages while on self-exclusion or cooling-off — that's our guarantee.